Instron Connect includes a number of technologies that create a secure connection between the testing systems at your facility and Instron. Our problem-solving tools harness innovative technology to rapidly troubleshoot issues and answer your technical questions, increasing productivity, reducing risk and minimizing downtime.
Industry Leading Remote Technical Support
Instron Connect allows our Technical Support team to provide unparalleled support and guidance. Our investments in secure connectivity allow us to directly read system diagnostics information, assist you with software questions via remote screen share and put our eyes in your lab for hardware issues through our Augmented Reality video support platform.
Obtain Information Fast
Access your Instron system’s calibration certificates, service history and service agreement information through the Instron Connect Portal or InSkill AI mobile app to provide security for audit and lab evaluations. Download the latest software and firmware updates to keep your system running in optimal condition through the Instron Connect Software or Instron Connect Portal.
Enhance Your Capability & Minimize System Downtime
Improve your Instron system’s productivity with the InSkill AI troubleshooting tool which draws on a wealth of proprietary technical expertise to rapidly diagnose issues and provide solutions. Designed to get you back to testing as quickly as possible, it’s available 24/7 via smartphone, tablet or PC.